Jellycat Book The Naughty Penguins Jellycat

Fast Shipping and Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other carriers around the world gives us the ability to provide a range of shipping services. Our warehouse staff will package all goods to our exacting specifications. Your items will undergo a thorough inspection and be securely secured prior to being shipped. Every day, we deliver to thousands of customers in multiple countries. This shows how we're dedicated to being the largest retailer on the internet. The warehouses are located located in Europe just as they are in the USA.

It is important to note that orders with more than one item are processed according to the item.

Before shipping before shipping, we'll inspect thoroughly the items you've ordered. Most orders are shipped within 48-hours. The expected delivery time will be between 3 and 7 days.

Returns

Due to the multiple parties involved such as the factory and the warehouse, we cannot fully manage stock. The levels of stock can change at any time. Be aware that it is possible for your order to run out of stock even after you have made the order.

The policy is 30 days. Unfortunately, if the 30 days have elapsed since you purchased your item, we cannot provide a refund or exchange.

In order for your item to be returned it must be in its original packaging, unopened and in the condition you received it. The item must be in its original packaging.